Terms of Service
Last updated November 7, 2026
These terms apply when you use cleoraclean.com or book window washing or gutter cleaning with Cleora. By booking, you agree to them.
Estimates
The price on our site is calculated from the address you enter, public property records or satellite data, and the window counts and choices you give us. We confirm the price before we start. If the home is materially different from what was entered, for example more windows, a different number of stories or hard-to-reach areas, we will tell you the new price first, and you can decide not to go ahead.
Our minimum order is $150. Pressure and soft washing prices shown before that service opens are starting estimates.
Booking and scheduling
A booking on our site is a request. It is confirmed once we contact you and agree on a time. If you need to cancel or move your appointment, let us know as early as you can.
Weather
We work outdoors and on ladders. If rain, wind, ice or extreme temperatures make the work unsafe or the result poor, we will reschedule at no cost to you.
Access and preparation
- Please make sure we can reach the windows and gutters you booked: unlock gates and keep pets inside.
- For inside cleaning, please move fragile items away from the windows.
- Tell us about anything we should know: damaged windows, loose gutters, alarms, or areas to avoid.
Existing conditions
We take care with your home. We are not responsible for damage caused by conditions that were already there, such as cracked or failing glass, broken seals between panes, worn screens, deteriorated frames, loose or rusted gutters, or hidden defects. Some stains on glass, such as hard water deposits, may not come off with regular cleaning. If we see a problem, we will point it out before we start.
If something is wrong
If you are not happy with the work or something was damaged, contact us within 7 days of the visit so we can look at it and make it right.
Payment
Payment is due when the work is done unless we agree otherwise in writing.
Text messages
By giving us your mobile number when you book, you agree to receive texts from Cleora about your estimate and booking: confirmations, scheduling, arrival notices and follow-up. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your number.
Using our site
Please use the site only to get estimates and book for your own home or a home you manage. Do not try to disrupt it or use it to collect data. Prices and services on the site may change.
Limits of our responsibility
To the extent the law allows, our responsibility for any claim related to a job is limited to the amount you paid for that job, and we are not liable for indirect losses. Nothing in these terms limits rights you have under consumer protection law.
Governing law
These terms are governed by the laws of the State of Illinois.
Changes
We may update these terms. The version on this page on the day you book applies to that booking.